All cancellations must be made by e-mail [email protected] and confirmed by Glacier Heli. We are obliged to charge cancellation fees as follows:
Canceled less than 72 hrs before the Helicopter tour – 100%
Due to weather or other operational reasons, Glacierheli.is maintains the right to change flights and itineraries. If the flight must be rescheduled owing to weather, Glacierheli.is will make the decision; both parties will agree on a new date and time. If a new day and time cannot be agreed upon, the total amount paid will be refunded in full.
Effective from May 2026
All cancellations must be made via email at [email protected] and must be confirmed by Glacier Heli to be valid. We are obliged to charge cancellation fees based on the following timeframe:
Timeframe
Refund
More than 72 hours before departure
Full refund (100%)
Less than 72 hours before departure:
No refund (100% cancellation fee applies)
If passengers fail to arrive at the departure location at the agreed time, the booking will be considered a no-show, and no refund will be provided.
Due to weather or other operational reasons, Glacierheli.is maintains the right to change flights and itineraries. If a flight must be rescheduled due to weather, the following options will be offered:
Rescheduling: Both parties will agree on a new date and time based on the best available forecast.
Full Refund: If a new day and time cannot be agreed upon, the total amount paid will be refunded in full.
Priority: Passenger safety always takes priority over the scheduled departure time.
In rare circumstances, flights may be cancelled by the operator due to:
Aircraft technical issues.
Operational limitations.
Airspace restrictions.
Safety considerations. If this occurs, customers will be offered an alternative flight time or a full refund.
Passengers must arrive at the departure location at least 15 minutes before the agreed meeting time. Late arrivals may result in the cancellation of the flight without a refund.
Requests to modify the date or time of a booking must be made at least 72 hours before departure and are strictly subject to aircraft and pilot availability.
Approved refunds will be processed to the original payment method used for the booking. Please note that processing times may vary depending on your individual payment provider.
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