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Our Privacy Policy (the “Privacy Policy”) is intended to help you understand how we collect, utilize, and protect the information you supply to us so that you may make informed decisions while using our Service. You accept our Privacy Policy and Terms of Use by using our Site or Service, and you consent to the collection, storage, use, and sharing of your Personal Information as indicated in this Privacy Policy.

Information we collect

You are free to visit our website; but, we may need personal information from you, such as your email address, name, or phone number, in order to answer to your website requests, such as website inquiries and information pack requests. We will only contact you via the email address or phone number you provide, and we don’t share information with any other companies.

Cookies

While using our website, your browser may save ‘cookies.’ These are bits of data delivered by the server and stored on your computer to make logging into our services easier for users. We do not link information stored in cookies to any personally identifiable information you provide while visiting our website.

How we protect information

We use security measures to keep your information safe from unwanted access. We utilize technological security measures such as encryption, firewalls, and secure socket layer technologies to protect your information from potential security breaches.

Changes to our privacy policy

This policy and our Terms of Service are subject to change at any moment by the Company. We’ll let you know by posting a note on our website. Significant changes will take effect 30 days after being notified. Changes or clarifications that are not material will take effect immediately. You should review the Site and this privacy page for updates on a constant schedule.

Get in touch with us

Please send an email to [email protected] if you have any questions about this Privacy Policy or the practices of this Site.

Statement for Customers

Our fundamental goal is client pleasure, and we strive to give the finest service possible based on our accepting attitude and commitment to diversity and inclusion. We are devoted to embracing customers from all sorts of backgrounds.

Privacy Policy

Last updated: July 2026

Data Controller: Shani ehf (t/a Glacier Heli Iceland), registered in Iceland, Reg. # 6406210870, VAT # 142086

Introduction

Glacier Heli Iceland (“we,” “us”) operates glacierheli.is and provides helicopter tour services in Iceland. This policy explains what personal data we collect, why, how we protect it, and the rights you have over it under applicable Icelandic and EU data protection law (GDPR). By using our Site or booking our Service, you consent to this policy.

Information We Collect

  • Contact details: name, email, phone number — collected when you make an inquiry, request a quote, or book a tour.
  • Booking data: passenger names, tour date, and any details needed to fulfil your flight (e.g., weight information required for aircraft safety).
  • Technical data: IP address, browser type, and approximate location, collected automatically when you visit our site.

Why We Collect It (Legal Basis)

  • Contract performance: to confirm and deliver the tour you’ve booked.
  • Legitimate interest: to respond to inquiries and improve our website.
  • Consent: for optional marketing emails, which you can withdraw at any time.

How We Use Your Information

We utilize your information to provide a better user experience and to facilitate our services:

  • To respond to inquiries and confirm bookings.
  • To meet aviation safety and passenger-manifest requirements
  • To contact you only via the email or phone number you provide.

We do not sell your personal data. We do not share it with third parties, except aviation authorities where legally required (e.g., passenger manifests) or service providers bound by confidentiality (e.g., our booking platform).

Data Retention

We retain booking and contact records for as long as required by Icelandic aviation and accounting regulations, and delete inquiry data that does not result in a booking within 24 months.

Your Rights (GDPR)

You have the right to access, correct, delete, or export your personal data, and to object to or restrict its processing. To exercise any of these rights, contact us at [email protected]. 

You also have the right to lodge a complaint with the Icelandic Data Protection Authority (Persónuvernd).

Data Security

We protect your data using SSL encryption, firewalls, and restricted internal access. No online system is 100% secure, but we review our safeguards regularly.

Cookies

Our site uses cookies to support core functionality and, where you consent, analytics. Cookies are not linked to personally identifiable information unless you provide it directly. You can manage cookie preferences in your browser or via our cookie banner.

Statement for Customers

Our fundamental goal is client pleasure, and we strive to give the finest service possible based on our accepting attitude and commitment to diversity and inclusion. We are devoted to embracing customers from all backgrounds.

Policy Updates

We may update this policy periodically. Material changes take effect 30 days after posting; minor clarifications take effect immediately. The “Last updated” date above always reflects the current version.

Contact Information

Data Controller: Shani ehf (Glacier Heli Iceland)

Email: [email protected] 

Phone: +354 766 3264 

Location: Reykjavík, Iceland

PRIVACY & DATA

Frequently Asked Questions

Find quick answers about how Glacier Heli Iceland handles, protects and manages your personal information.

Does Glacier Heli Iceland Sell or Share My Personal Data?

No. We never sell your personal data. Information is only shared when legally required or with trusted service providers operating under appropriate confidentiality obligations.

How Do I Request That Glacier Heli Iceland Delete My Data?

Email [email protected] with your request. Under GDPR, we aim to respond within one month, except where certain records must legally be retained.

Is My Payment and Booking Information Safe With Glacier Heli Iceland?

Yes. Booking and personal information is transmitted through secure encrypted connections and handled through protected, access-controlled systems in line with applicable data protection requirements.

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